Heat pump installation done the right way

Installio brings together skilled people, clear processes and connected tools to make sure every heat pump is installed properly, performs well and leaves homeowners feeling confident.

Two men in navy jackets measuring a large outdoor heat pump unit surrounded by plants and wooden slats.

Why partners choose Installio

Scale without compromise

Expand installation capacity quickly while maintaining quality and compliance on every project.

Consistent quality across every home

Regional leadership and clear digital processes keep standards high from first survey to final sign off.

Visibility at every stage

Our platform gives partners live access to project status, documentation, and performance data.

A better experience for your customers

Transform your installation process with intelligent tools designed for efficiency and quality.

Certified to the highest standards

MCS logo made up of white dots on a black background.

The industry standard for renewable energy installations. MCS certification proves that every heat pump we install meets recognised quality and performance standards.

TrustMark logo

A government-endorsed mark of quality. TrustMark accreditation shows our commitment to delivering safe, reliable, and compliant home energy installations.

Heat Geek Certified badge with stylized flame above the text.

Recognition from one of the UK’s most respected technical training bodies. Our Heat Geek certification reflects advanced installer knowledge and excellence in heat pump system design and performance.

Constructionline Gold Member logo with column icon.

Accreditation that confirms our compliance with industry, environmental, and health and safety standards. It demonstrates we operate with the highest levels of governance and professionalism.

Gas Safe logo with the words 'GAS safe' in white on a black background.

The official registration body for gas engineers in the UK. Being Gas Safe registered ensures our teams are fully qualified to work safely on systems that integrate with existing gas infrastructure.

Installation Assurance Authority logo with stylized overlapping gray and black shapes above the text.

An independent quality assurance body for energy efficiency and retrofit installations. IAA membership guarantees that our work is compliant, insured, and consistently verified for quality.

What homeowners say about Installio

Real homeowners. Real results. Every system installed, tested, and performing as it should.

Fantastic installers - grafted all day , very tidy workmanship.
Lee G
The whole install and team were fantastic could not be happier with the install The team were great!
Andrew N
The team have been very professional. Work has been efficient and tidily completed.
Paul D
Lewis and Josh were both very professional, polite,helpful and hard working. They tidied up beautifully and explained everything clearly.
Frank D
Excellent service and communication throughout. Highly recommend
Mark C
I approached Will with a challenging task to install heatpump in our house with in 7days. He was readily up for challenge. Quickly put together a professional plan. Explained all phases and completed install with in 4 working days. On site installation team Gavin, Rhys and Tom were thorough professionals and did a fantastic job. Tommy electrician did a fabulous work too. Would 100% recommend installio to anyone.
Vijay Venugopal
Team were excellent. Really efficient. Very considerate and helpful.
Tony C
Absolutely perfect installation team, highly professional and knowledgeable, my wife and I felt at ease and valued. A special note, we appreciated the professionalism and personal approach of the installation team. Alway feeling a high level of confidence in the work and team. We hope the team shall be recognised for the value of this to the company.
Pierre K
Installio was efficient and professional. The heat pump installation was completed on time, and everything seems to be working perfectly
Brady T
Excellent service from the hole team from start to finish
Neil T
Rob, Tom and Rhys did a great job. They were very conscientious about being neat and tidy and checked at any point there were decisions to be made about alternative options. They were also very friendly and a pleasure to have in the house for 4 days! I would happily recommend them to anyone else to do their installation.
Nick H
We had a fantastic experience with Installio! From the extensive survey at the beginning to the really professional installation, the team were great. Our flat is now cosy and warm!
Amy Nichols
Great and knowledgeable team. Happy camaraderie always appreciated.
Claire H
Installio have fitted my ASHP this week and I honestly could not have asked for a better company to carry out this work on our home. The contact with Will regarding the proposal and Rob for the heat loss survey was great, speaking to them both to get the best system installed. The day came to start the install and I met Gavin, Tom and Rhys. These guys were the best install team by far. Exceptional knowledge and attention to detail when completing the install whilst also treating our home like their own. The team constantly kept the space clean and tidy. They also were happy to discuss any queries I had and accommodate any changes that I requested where possible. All in all I am extremely happy with everyone I have dealt with at Installio, and the end product of my ASHP being installed to such a high standard whilst also being incredibly neat! I wouldn’t hesitate to recommend Installio to anyone as they were simply fantastic!
Andy F
Kevin and lewis were wonderful. Very efficient. Good pipework.
Rod C
Very professional and friendly bunch of guys, everything was installed very neatly and everything was left very clean and tidy. Very happy with the whole experience, and huge thanks to all the installation team!
Andrew C
Friendly, courteous, helpful, diligent.
William M
Installio fitted a Vaillant aroTherm 7 kW last February to replace an oil boiler in my 3 bed Bungalow originally built in 1930s with 60's and noughties extensions with an electric Aga which pushes out 28 kW of heat a day in to the kitchen and living room to further complicate the design, and sizing the ASHP to future proof things if the Aga is removed in the future as it is expensive to run. Using the old solar hot water cylinder and changing a couple of radiators, to make the ASHP to work more efficiently, the price was no more expensive than a new boiler, and makes less noise than the old boiler and is cheaper to run even with keeping the same temperature 24 hours a day.
Michael Woods
Smooth amprocess and guys worked hard and were most respectful. Thank you!
Laurence W
Excellent team. Very tidy.
Gary L
Great job, very happy
Steve P
Excellent experience, highly recommend
Timothy H
Very happy with the installation. Everything went smoothly, the installers were very friendly and professional and have done a great job.
Paul M
Fantastic! Job more challenging than expected with lots of work in a difficult sub-floor environment and an extra long exterior pipe run to fit from garden heat pump to sub floor tank. Simon, Tom, Tommy, Andrew and Jack have all been great : highly professional, diligent and friendly and we are extremely happy with the results. Thanks again guys!
Adam A
Installio have been a really excellent team. Their survey work was first-class; they immediately picked up all the potential issues about installing a heat pump in the slightly unorthodox layout of our house, and devised solutions to them very quickly. The installation itself was very smooth; every member of the team was courteous, considerate, efficient and tidy, and they kept us informed throughout about progress. The team have also been patient and clear in educating us in how to adjust the operation of our system to suit our needs, and they have been assiduous in following up on, and resolving the teething problems as the system went into operation. We can't recommend them too highly.
Tony Collins
The team were really friendly and helpful
Chrissie H
Great all really helpful
Patrick M
Super helpful team, really friendly, informative and happy to adapt and change as the install went along. Would highly recommend installio based on our experience and the team
Jack S
Install team have been great. They have explained every step of the way what is happening and the workmanship is excellent. They have gone through how the system works and made it all really easy.
Laura A
I just want to say how brilliant the Installio team have been in the process of planning and installing my heat pump. I actually switched provider from another company because I felt really unsupported in the process and the way that the Installio team have explained, reassured and helped has been above and beyond. Thank you so much, highly recommend. In fact I am already recommending to anyone who asks! If you're thinking about switching to a heat pump, these are your people! Thanks for everything xx
Hannah Bishop
Very helpful guys. No complaints st all.
David C
Really impressed, will recommend
Alex S
Brilliant service, great guys really happy
Keith M
Installio were incredibly efficient from initial detailed survey to completed installation. They did the work with the minimum of fuss and did a great clear up afterwards. We are delighted with the result and now have a warm flat that has lost its previous mustiness. Thank you Installio!🐬🌈👍
Keith Bartlett
Entirely professional, polite guys which made the whole experience fantastic from start to finish! Have them back anytime. Install looks amazing!
Ryan J
It was a bigger task than expected but the team showed excellent dedication to reach completion
Geoff B
A very hard working, friendly team. They worked quickly and efficiently.
Maggie H
I am a retired heating engineer and i ran my own company for 37 years so i speak from experience when i recommend this company.Everyone that i spoke to was both knowledgeable and helpful . I will mention in particular Gav, Neil, Tom and Rys as these were the guys who installed the system. They showed the utmost consideration toward my wife who has dementia and requires three carers visits daily. They planed their work so as to cause the least amount of inconvenience and upheaval when the carers visited. They also carried out a very professional neat and tidy installation and i am very happy with the entire operation.
Gerald Steel
Exceptional install team , approachable and easy to talk to . Explained everything to us and we are over the moon. We would definitely recommend to others
Graham S
Everything went better than expected and team was highly experienced and friendly
Peter I
What a brilliant service I recently received. Very tidy and professional. Was so happy with what was done and explained to me through the job. Would highly recommend if you need an air a live heat pump system installed could not fault the team. Was very polite from the get go to the very end and made me feel so comfortable through out the job.
Tom Polley
Very happy with the service. Rob was knowledgeable and the guys completed the work efficiently. Would happily recommend
A TO
I would definitely recommend your services
Susan H
Helpful team with good updates.
Adrian C
Great experience with Installio. The team was professional and got my heat pump installed quickly—in just two days. I’m very happy with the results and would definitely recommend them!
Jordan Jones
All installers where great explained everything and made sure it all worked perfectly
Chris B
Amazing experience - very responsive, professional, got the job done quickly and efficiently. Definitely would recommend!
Ruaridh Newman
The whole process was so fast and easy. In just over two days, my heat pump was up and running, and I couldn’t be happier. The installers were great to have around. I’m really happy with my new heat pump!
Brooke Reid
Very positive a great friendly team and very competant
Megan B
We've had a fantastic experience with Installio. From their extensive heat loss survey (at our Victorian-era flat) to their incredible heat pump system design process : everyone on their team was highly knowledgeable, professional and, most importantly, absolutely committed to delivering a heat pump system that is well-designed and operates as intended (i.e. saving us money and significantly improving comfort in our home). Thanks again Installio team!
Adam
Craig designed a large and sophisticated heat-pump system with a huge hot water storage facility. His Installio team worked hard and to a high standard. They actually finished ahead of schedule. The installation required floorboards to be lifted in every upstairs room. Crucially, we and they managed to live and work beside each other without any problems. We could not have hoped for a nicer team.
Howard Leathlean
Very respectful clean and tidy
Ann C
I have an air source heat pump! Getting to the install date wasn't straightforward (speak to UKPower Net about that....) but as I was told; there are no problems, just solutions. From the first meeting I felt comfortable (single, mature person) and well informed. It was refreshing to have team members turn up on scheduled days, on time and carry out the work in a very professional and friendly manner. I felt engaged with the whole process plus they offer post install support. No hesitation in recommending this company.
Chloe Jackson
Very good and efficient experience. Was guided through every step clearly.
Nikhil R

Happy homeowners

A look at recent installations completed by our teams. Every system is designed, installed and commissioned with the same care and attention to detail.

Heat pump install in Walpole Highway, near Wisbech

A heat pump & heating system upgrade for a 3 bed house.

Cascade heat pump install in Cuffely, near Potters Bar

Vaillant heat pump install in Barton, near Cambridge

Upgrading a 4 bed house

Everything you need to deliver from start to finish

Survey & Design

Digital surveys and detailed designs that allow installations to be delivered on-time and perform.

Planning & Scheduling

Coordinating people, materials, and timelines to keep every project on track.

Installation

Expert installers delivering systems with precision, care, and consistency.

Quality Control

On-site checks and digital verification to make sure every system performs.

Approvals

All documentation and compliance handled for a smooth, verified sign-off.

Aftercare

Ongoing monitoring and support to keep every system performing as it should.

The tools that power every install

Installio’s tools bring clarity and quality to every heat pump installation. They keep projects on schedule, reduce admin, and ensure every system meets the standards partners and customers expect.

OMS

The system behind smooth delivery

Our Operations Management System brings together scheduling, contractor management, logistics, and compliance. It keeps everything organised and gives partners clear visibility into progress and documentation.

Person working on a laptop with a map-based capacity planning dashboard open on the screen.
Person using a smartphone to view a detailed architectural floor plan.
Co-Pilot

The installers best friend

Co-Pilot supports installers on site with simple and fast checks for documentation, quality control, and compliance. It makes sure every install meets our standards and performs as it should.

Scale without the stress of building it yourself

Building costly in-house teams or coordinating individual subcontractors slows delivery and adds risk. Installio gives you ready-made capacity and the technology to keep every install on track.

In-house teams
Subcontracting
Quality outcomes
Easy to manage
Cost efficient
Scalable capacity
National coverage
Flexible capacity

The people making it happen

Our regional leads bring years of experience and an eye for detail to every project. They ensure every installation meets our high standards for quality, care, and performance.

Portrait of a confident man wearing a blue Installio jacket with arms crossed standing outdoors.
Andrew Jones
Regional Lead, Wessex

Andrew manages our installer teams across the South Central counties. Formerly with Grant Heat Pumps, he brings strong technical grounding and calm, hands-on leadership to every project.

Man with short hair and stubble wearing a blue Installio jacket standing outdoors with arms crossed.
Gavin Gardiner
Regional Lead, East Anglia

With 20 years on the tools and previously Heat Pump Lead at Plug Me In, Gavin runs end-to-end delivery across East Anglia. He blends deep technical skill with a practical, no-nonsense approach.

Man with dark hair and beard wearing a navy blue jacket with 'installio' logo, looking confidently at the camera outdoors.
Rob Reid
Founder & Director of Technical Services

With 18 years in the industry and formerly leading Aira’s heat pump team, Rob has overseen 1,000+ installs. A technical specialist with uncompromising standards, he drives quality across all operations.

Man with short hair and blue eyes wearing a navy blue Installio fleece jacket, looking directly at the camera with arms crossed.
Jack Dunn
Technical Survey & Design Lead

Jack designs the survey and technical workflows that keep installs smooth and consistent. His work enables Installio to scale nationally while maintaining top-tier quality and efficiency.

Man with a red beard and short hair wearing a navy blue Installio jacket, standing outdoors with arms crossed.
Jay Marshall
Regional Lead, South West

After serving in the RAF, Jay moved into heat pumps with the same disciplined, results-driven mindset. He knows exactly what a quality install requires and pushes his teams to meet that bar. Jay leads the South West with a focus on precision, organisation and reliable execution.

Alfie Lincoln
Regional Lead, South East

Alfie joined us from Aira, where he worked closely with our Founder Rob. Known for sharp technical judgement, strong problem-solving and tight on-site control, he leads the South of London region with a high-standards approach and a focus on efficient, consistent delivery.